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TERMS & CONDITIONS

HAIKU POLICIES

  • Transport and labour charges will apply if rectification is required due to installation by an unauthorised installer.

  • All Haiku fans include a speed controller and mounting bracket.

  • Installation is not included unless explicitly stated.

  • Electrical wiring must be pre-run before fan installation. An earth wire is required.

  • Before placing an order, customers are responsible for confirming the correct extension-tube length and mounting method to ensure that the appropriate mounting kit is provided.

  • Mounting-kit and extension-tube costs may vary depending on the fan model and installation requirements.

  • Phylux Pte Ltd does not authorise resellers to advertise, stock, or distribute Haiku fan products without prior written approval.

  • Haiku Bamboo fans are for indoor use only.

  • Please provide at least two weeks’ notice to schedule an installer.

  • Steel reinforcement is compulsory for installations on false ceilings.

HAIKU WARRANTY

Non- Motor Components - 1 Year
Motor (Indoor Model) - 5 Years
Motor (Outdoor Model) - 3 Years
(Parts, Transport and labour chargeable after first year)

The restocking fee for unopened shipping boxes is 20% of your order’s value. Opened boxes will incur a 50% restocking fee of your order’s value. Returns must be received within 90 days. The customer is responsible for return freight charges. 

RETURNS POLICIES

Full Payment Prior to Dispatch We accept payment via credit card; MasterCard, Visa and AMEX

PayNow Transfer

STANDARD PAYMENT TERMS  

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TEL    : +6848 8500 / 6848 4747 
160 Paya Lebar Road Orion #01-08
Singapore 409022
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